There will be no hidden costs whatsoever. You just have to consider potential delivery charges (if you choose the month-to-month subscription) and extra fees if you want more accessories (e.g. an extra vessel). We at Katakem consider transparency to be very important because it speeds up things for you as well as for us. Therefore we do our best to make sure everything is as straightforward and clear as possible. Please contact us if you are unsure or have any questions.

Sure! We'd be glad to welcome you in our lab to test OnePot. Alternatively, you can run a 3-month trial in your lab.

Yes, it is included in the annual subscription, whereas it costs 987€ when you choose the month-to-month subscription (shipping included).

"Mint condition" means that the OnePot you get will look and feel as good as new, even though it's been in labs before. This helps us get the most use out of every robot we produce, making chemistry more sustainable for everyone. All OnePots get regular maintenance, their connectivity features are frequently updated and of course professional cleaning inside and out in between members to keep them in prime condition.

To end an existing contract, contact us at least 20 days before the next billing period. Once you have notified us via email or a phone call, we’ll help you book a date to return your OnePot. You can of course keep using your OnePot until the return date.

With OnePot's connected features, there's no need to keep track of your maintenance schedule. When it's time for maintenance, we will contact you to schedule a day and time that's convenient for you. Then we'll come to your lab, fresh OnePot up, and handle it back to you. In case anything brakes up, call us and in 48 hours we will be in your lab to fix it.

Yes, you can do it anytime. Please, talk to your account manager.

After your OnePot has been in the lab for a while, we’ll contact you to swap it out for a fresher version. We’ll try to minimise the hassle for you, while ensuring you get a new OnePot. More details about swaps are on the way!

As for now, we only accept bank transfer. We are working on offering different options in the near future.